What’s your return policy?
If there’s something wrong with your order, We accept returns for 30 days after the product is delivered, please let us know by contacting us at contact@seinenserk.com !
Do you offer refunds?
Refunds are offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@seinenserk.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@seinenserk.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Where should I return my item?
Please return the item to the address on your package. If you cannot see a returns address, then please contact us at contact@seinenserk.com if there’s something wrong with your order, We accept returns for 30 days after the product is delivered.